lost airline ticket (international)

i know i should have fedexed the tickets. anyway, here's the
situation. i booked my tickets on swiss airways from a travel agent,
then cancelled the tickets and booked another ticket on a different
date. the travel agent charged the cancellation fee and asked me to
mail back the cancelled tickets along with the cancellation fee. i
mailed them the check and the cancelled tickets on the same day but in
different envelops. the travel agent now claims that they received the
check but not the cancelled ticket, little hard to believe but may be
its true. now they say that i've to pay the entire cost of the
cancelled ticket. its ridiculous!!, or else they won't send the new
tickets. the swiss airline wasn't of much help as they said it has to
be dealt with the travel agent. has anyone faced or know a similar
situation. whats the general rule on lost cancelled international
tickets.

-thanks

On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote:

i know i should have fedexed the tickets. anyway, here's the
situation. i booked my tickets on swiss airways from a travel agent,
then cancelled the tickets and booked another ticket on a different
date. the travel agent charged the cancellation fee and asked me to
mail back the cancelled tickets along with the cancellation fee. i
mailed them the check and the cancelled tickets on the same day but in
different envelops. the travel agent now claims that they received the
check but not the cancelled ticket, little hard to believe but may be
its true. now they say that i've to pay the entire cost of the
cancelled ticket. its ridiculous!!, or else they won't send the new
tickets. the swiss airline wasn't of much help as they said it has to
be dealt with the travel agent. has anyone faced or know a similar
situation. whats the general rule on lost cancelled international
tickets.

There is a procedure with lost tickets. If reported to the airline, they
will reimburse them *eventually.* Now, it may be that this has to be
done through the TA. And it may be indeed that the TA is playing games
and trying to keep your money, in which case he may be less than helpful.

In which case you may have to convince him you are quite prepare to sue
the **** out of him, get his license pulled etc, in case he won't do the
right thing.

Wrongo Bucko,

The airline has the money for the airline tickets. The travel agent
would have made very little from the airline.
Ask the travel agent how much their fee is to fill out a lost ticket
application and how much the airline's fee is for the lost ticket.
Usually it will take several months for the airlines to refund any
money for lost tickets. They will usually require the agent's copy of
the lost ticket along with a lost ticket application.


"devil" wrote in message
news
On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote:

i know i should have fedexed the tickets. anyway, here's the
situation. i booked my tickets on swiss airways from a travel
agent,
then cancelled the tickets and booked another ticket on a
different
date. the travel agent charged the cancellation fee and asked me
to
mail back the cancelled tickets along with the cancellation fee. i
mailed them the check and the cancelled tickets on the same day
but in
different envelops. the travel agent now claims that they received
the
check but not the cancelled ticket, little hard to believe but may
be
its true. now they say that i've to pay the entire cost of the
cancelled ticket. its ridiculous!!, or else they won't send the
new
tickets. the swiss airline wasn't of much help as they said it has
to
be dealt with the travel agent. has anyone faced or know a similar
situation. whats the general rule on lost cancelled international
tickets.

There is a procedure with lost tickets. If reported to the airline,
they
will reimburse them *eventually.* Now, it may be that this has to
be
done through the TA. And it may be indeed that the TA is playing
games
and trying to keep your money, in which case he may be less than
helpful.

In which case you may have to convince him you are quite prepare to
sue
the **** out of him, get his license pulled etc, in case he won't do
the
right thing.

On Tue, 11 Nov 2003 01:04:13 -0600, To Arms!! wrote:

Wrongo Bucko,

The airline has the money for the airline tickets. The travel agent
would have made very little from the airline.

Depends.

True if the TA is telling the truth. OTOH, the TA might well have
received the tickets and have had them canceled, and keep the cash
claiming they never got the tickets back. Which was the scenario I was
talking about.


Ask the travel agent how much their fee is to fill out a lost ticket
application and how much the airline's fee is for the lost ticket.
Usually it will take several months for the airlines to refund any
money for lost tickets. They will usually require the agent's copy of
the lost ticket along with a lost ticket application.


"devil" wrote in message
news
On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote:

i know i should have fedexed the tickets. anyway, here's the
situation. i booked my tickets on swiss airways from a travel
agent,
then cancelled the tickets and booked another ticket on a
different
date. the travel agent charged the cancellation fee and asked me
to
mail back the cancelled tickets along with the cancellation fee. i
mailed them the check and the cancelled tickets on the same day
but in
different envelops. the travel agent now claims that they received
the
check but not the cancelled ticket, little hard to believe but may
be
its true. now they say that i've to pay the entire cost of the
cancelled ticket. its ridiculous!!, or else they won't send the
new
tickets. the swiss airline wasn't of much help as they said it has
to
be dealt with the travel agent. has anyone faced or know a similar
situation. whats the general rule on lost cancelled international
tickets.

There is a procedure with lost tickets. If reported to the airline,
they
will reimburse them *eventually.* Now, it may be that this has to
be
done through the TA. And it may be indeed that the TA is playing
games
and trying to keep your money, in which case he may be less than
helpful.

In which case you may have to convince him you are quite prepare to
sue
the **** out of him, get his license pulled etc, in case he won't do
the
right thing.

Hi -

I'm a travel agent myself and have been through this from the agents
side.

First off, it's unlikely that the agent is trying to keep your money
since they really don't have it anyway. The money is either submitted
to the airline the week after you paid for the ticket or automatically
if you paid by credit card. They may have their own fees involved.
They also didn't make anything from the airline itself...Swiss
discontinued agency commissions on April 1.

Swiss isn't the easiest airline to deal with. But you should be able
to get them to fax you a Lost Ticket Application (LTA). They usually
do it by fax and then charge you a fee when you call in. You'll likely
need a copy of the original ticket from the agency. If they refuse to
send you something hang up and call back. You'd be amazed how often I
have to call the same vendor to get a reseverations agent that's
willing to work with me.

Either way, you're looking at several weeks or months to get the money
back. If you paid by credit card, your credit card company may help
back you on this too. It's worth calling them to see. If you paid by
check or cash, well, you'd better get an LTA somehow.

Best of luck.