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  #11  
Old March 13th, 2004, 02:56 PM
Gerrit 't Hart
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Default KLM


"Markku Grönroos" wrote in message
...

"Gerrit 't Hart" wrote in message
. au...

"Douglas W. Hoyt" wrote in message
...
Once in the air OK but the ground staff is ignorant and

arrogant.

My experiences in Amsterdam are excellent with the ground

staff--couldn't
be
more courteous and caring. At other airports, however, you might run

into
subcontracted staff, who really don't know and don't care.



My experiences and those of family members have all been at Schiphol,

over
at least 5 occasions, none of them good!
We try and steer clear of them.


In what way experiences have been not so good ? For one and the same

reason
or for different reasons ? You seem to be loyal to visiting the airport
anyways.



Hey, when you have relatives living in the country you tend to go to the
main airport there, so we are almost stuck with it. Next month we are trying
something different. Flying from Perth to Paris and picking up a lease
Renault there and driving to Vlissingen. Hopefully that is better.
We have flown into Schiphol usually with Malaysian which has a code share
with KLM and they use KLM's checkin staff. These have been pretty
incompetent, eg taking much longer over simple checkins than elsewhere, the
staff have been rude and generally unhelpful. Once we were flying AMS to
Kuala Lumpur to Langkawi, and then after a week there Langkawi - Perth, they
tried to book us AMS - PER - Langkawi and although I tried to tell her she
was doing it wrong, wouldn't listen and took about half an hour to sort it
all out, meanwhile muttering under her breath abouth about people who travel
out of the ordinairy (I didn't think I was but still). And when it was
sorted out tried to blame us!

Gerrit




  #12  
Old March 13th, 2004, 04:56 PM
Georg Schwarz
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"rome" writes:

Any comments, good or bad, flying KLM?


quite OK. Flew with them from Berlin to Brazil and back (via AMS) last
year and will do so again. I also went to the US and Japan with them in
the past; no bad experience. The inflight entertainment on their
intercontinental flights is quite good.
  #13  
Old March 13th, 2004, 05:36 PM
hotels Splendid + Gounod Nice
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Default KLM

bonjour
very nice, very friendly and safe
only drawback is their food, but then do you fly to eat ?
have a nice day

michel

rome wrote:
Any comments, good or bad, flying KLM?




--
Le Splendid: un hotel 4* de tradition aux conforts modernes:
tv par satellite,prises modem, salles de confèrences, etc
The Splendid: exclusive 4* boutique hotel with modern amenities:
modem plugs, satellite tv, conference facilities, internet access, etc
http://www.splendid-nice.com

Restaurant "Chez Hugo": http://www.restaurant-hugo-nice.com

Le Gounod est un 3* de charme, avec parking, climatisation, etc
The Gounod is a charming 3* hotel with parking, air conditioning, etc
http://www.gounod-nice.com

En plein centre ville et à 400 mètres de la plage
Au Splendid: bar "le Transat" piscine panoramique et jacuzzi chauffé
Jacuzzi et fitness, salles de confèrences avec ADSL + WiFi
In city center, 400 meters from the beach
In the Splendid: "le Transat" bar panoramic swimming pool, heated
jacuzzi , sauna & fitness facilities, conference rooms with DSL + WiFi
connectivity

  #14  
Old March 13th, 2004, 05:54 PM
freeda
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"rome" wrote in message
...
Any comments, good or bad, flying KLM?


Beeen a few years now, but I flew them, when KLM UK existed, SOU-JER. I
remember it being a bog standard flight on a little turboprop, nothing
special and nothing bad. Oh except for no booze.


  #15  
Old March 13th, 2004, 10:00 PM
Chuckles
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Dave Smith wrote in
:


A Mate wrote:

Good Food!!!!

On Air Canada - Man! You just totally lost credibility!!


It was better than KLM.


KLM food is brown slop. Their FAs are surly (but brighten up considerably
while speaking to Dutch passengers, who get entire cans while you don't). I
don't think it's all their fault, they are overworked and underpaid. if
there are weather-related delays you have to pay for a hotel---when this
happened to us on BA last year, they paid without quibbling. BA also had
seatback video screens in coach, which does help pass the time. KLM keeps
passengers under control by playing "Mr. Bean" on the main screen---I wish
they'd show the map instead, much more entertaining.
  #16  
Old March 13th, 2004, 11:16 PM
Bill
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Default KLM

I have flown KLM in the past and can tell some positive events. Once
on a return trip from Greece to Amsterdam, we were delayed on the
parking apron for 8 hours and missed ou r connectiong flight from
Amsterdam. On our arrival inAmsterdam we were routed to the service
area, provided the opportunity to send messages to loved one awaiting
us, were required to spend the night on KLM at their hotel. We were
provided superb meals in a four star quality inn with terrific
amenities. In fflight meals and drinks were top draw. I first flew KLM
in 1960 from Manila to Saigon! Bill
  #17  
Old March 14th, 2004, 08:18 AM
Stan de SD
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Default KLM


"Gerrit 't Hart" wrote in message
. au...

"Douglas W. Hoyt" wrote in message
...
Once in the air OK but the ground staff is ignorant and arrogant.


My experiences in Amsterdam are excellent with the ground

staff--couldn't
be
more courteous and caring. At other airports, however, you might run

into
subcontracted staff, who really don't know and don't care.



My experiences and those of family members have all been at Schiphol, over
at least 5 occasions, none of them good!


I had a great experience with the ground staff at Schiphol. Was traveling
with some associates on a business trip and we were ticketed AMS-LAX in
55A-B-C (I was the double-unlucky one in the middle). I tried out a little
of my Dutch with the ground staff, and just when we were getting ready to
head to the gate, the agent asked if I would be more comfortable moving - to
1-J! No legroom problems at all, as there's nobody in front of you, and
nobody to your side. Had 2 drinks before we left, set the seat fully
horizontal after takeoff, and snoozed for most of the flight. Wish every
cross-the-pont trip was like that. :O)


  #19  
Old March 14th, 2004, 06:55 PM
RPG
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"Stan de SD" wrote in
hlink.net:


I had a great experience with the ground staff at Schiphol. Was
traveling with some associates on a business trip and we were ticketed
AMS-LAX in 55A-B-C (I was the double-unlucky one in the middle). I
tried out a little of my Dutch with the ground staff, and just when we
were getting ready to head to the gate, the agent asked if I would be
more comfortable moving - to 1-J!


Yes, if you are (or at least speak) Dutch, that makes a huge difference in
KLM service.
 




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