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#1
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New RCL points
You might want to check them. The RCL website says we have only 29,
while our count is 33. One 11 day, one 8 day and two 7s. -- "Even I realized that money was to politicians what the ecalyptus tree is to koala bears: food, water, shelter and something to crap on." ---PJ O'Rourke |
#2
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New RCL points
On 1/21/2011 3:38 PM, Kurt Ullman wrote:
You might want to check them. The RCL website says we have only 29, while our count is 33. One 11 day, one 8 day and two 7s. Yes mine is also broken. They show Explorer Of The Seas 9 Night Eastern Caribbean Cruise Grandeur Of The Seas 9 Night Caribbean Cruise Voyager Of The Seas 7 Night Western Caribbean Cruise Rhapsody Of The Seas 7-Night Gulf Of Alaska Northbound Cruise And come up with 29 credits. I just called them. Apparently they converted 4 cruises into 29 points, regardless of number of nights (there is a converter on their site). He said "we did not want people to end up with a lower status than the had before". I pointed out they clearly did not want people to end up with a higher status, either (he claimed there were a few cases where people ended up with a higher status but I fail to see how that is possible). He said a few people had called to complain and took my name and member number and said that they were keeping track of people who had called. I intend to write as well. I am very disappointed, I thought I'd finally get up to Platinum and have reciprocal status on Celebrity. Bill |
#3
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New RCL points
In article , Bill
wrote: I intend to write as well. I am very disappointed, I thought I'd finally get up to Platinum and have reciprocal status on Celebrity. What they did with your points is silly. They should have given you the actual 32 points you cruised. -- Charles |
#4
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RCL makes their point
They told me that the cruise credits were multiplied by 7, regardless of the length of cruises taken. If this is the case they owe us 1 point. This system is more fair as many diamond+ members made it on 3/4 night off-season cruises in inside cabins! I knew they were working on improving the system, but pinnacle's don't get anything that diamond + doesn't get, and the diamond lounge is still overcrowded on most cruises. At least the 100th cruise is still comp (+tax), but is not available on holidays or on the Oasis or Allure. If the comp is only available in the Caribbean, what happens when the Oasis & Allure are the only Caribbean ships running in the summer from MIA & PEV to the Caribbean. As the guy who created the first corporate loyalty program forty years ago I think that RCI has done a great job in rewarding their loyal customers. They all told me a loyalty program would not work and now we all have plastic cards from many businesses in our wallets, and the doomsayers all say that it was their idea! Inspector Gadget |
#5
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New RCL points
On 1/21/2011 7:12 PM, Bill wrote:
On 1/21/2011 3:38 PM, Kurt Ullman wrote: You might want to check them. The RCL website says we have only 29, while our count is 33. One 11 day, one 8 day and two 7s. Yes mine is also broken. They show Explorer Of The Seas 9 Night Eastern Caribbean Cruise Grandeur Of The Seas 9 Night Caribbean Cruise Voyager Of The Seas 7 Night Western Caribbean Cruise Rhapsody Of The Seas 7-Night Gulf Of Alaska Northbound Cruise And come up with 29 credits. I just called them. Apparently they converted 4 cruises into 29 points, regardless of number of nights (there is a converter on their site). He said "we did not want people to end up with a lower status than the had before". I pointed out they clearly did not want people to end up with a higher status, either (he claimed there were a few cases where people ended up with a higher status but I fail to see how that is possible). He said a few people had called to complain and took my name and member number and said that they were keeping track of people who had called. I intend to write as well. I am very disappointed, I thought I'd finally get up to Platinum and have reciprocal status on Celebrity. Bill Some how I wound up with 13 extra credits over the number of nights at sea. I'm not complaining. -- Janet Wilder Way-the-heck-south Texas Spelling doesn't count. Cooking does. |
#6
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New RCL points
In article m, Janet
Wilder wrote: Some how I wound up with 13 extra credits over the number of nights at sea. I'm not complaining. I got the 13 points, that is how they converted them for those with 8 or more cruises to make sure they were grandfathered in to the same level. For me it is a wash since it would take about the same number of additional cruises as before to move up to Diamond Plus. -- Charles |
#7
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RCL makes their point
In article , Gadget
World wrote: They told me that the cruise credits were multiplied by 7, regardless of the length of cruises taken. If this is the case they owe us 1 point. That is not how they did it. There were different conversion multiples depending how many cruises you had taken. -- Charles |
#8
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New RCL points
In article ,
Charles wrote: In article m, Janet Wilder wrote: Some how I wound up with 13 extra credits over the number of nights at sea. I'm not complaining. I got the 13 points, that is how they converted them for those with 8 or more cruises to make sure they were grandfathered in to the same level. For me it is a wash since it would take about the same number of additional cruises as before to move up to Diamond Plus. Seems like they are going to PO a lot of people for no reason. Like me, for instance, who qualifies for platinum. It would have been trivial to program the computers to count the new points, figure out the status and then do and if-then or similar function where if new status is old status, make it new status. If new status old status, do nothing. -- "Even I realized that money was to politicians what the ecalyptus tree is to koala bears: food, water, shelter and something to crap on." ---PJ O'Rourke |
#9
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New RCL points
Kurt Ullman wrote:
Seems like they are going to PO a lot of people for no reason. Like me, for instance, who qualifies for platinum. It would have been trivial to program the computers to count the new points, figure out the status and then do and if-then or similar function where if new status is old status, make it new status. If new status old status, do nothing. You never know with the cruise lines but given past history I think Royal will fix it for those like you and Bill after a bunch of complaints. -- Charles |
#10
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New RCL points
On 1/22/2011 10:18 AM, Charles wrote:
Kurt wrote: Seems like they are going to PO a lot of people for no reason. Like me, for instance, who qualifies for platinum. It would have been trivial to program the computers to count the new points, figure out the status and then do and if-then or similar function where if new status is old status, make it new status. If new status old status, do nothing. You never know with the cruise lines but given past history I think Royal will fix it for those like you and Bill after a bunch of complaints. The wording reminded me of what they were saying when people called to complain about the initial set of fuel surcharges (and how you could have avoided them if given a day's notice to pay in full). Of course, in that case they only changed their mind after the Florida AG came after them. It appears that the formula was designed to make sure that they gave as few status upgrades as possible when doing the conversion. The rep on the phone said that he had seen rare cases where it worked out for people but I think Kurt's and my cases are much more common. On the RCI Facebook page there are lots of people complaining. The biggest losers here are the people who were doing B2B 3/4 day cruises to get extra credits (and had future cruises booked). Obviously the new plan is designed to stop people from doing that. Bill |
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