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Change Fee
My friend just bought a roundtrip ticket on Airfare for Novemmber to
France and then an hour later had something unexpected come up that would prevent her from going that week but not the next. Airfare.com charges $350 to change an international flight which is just shy of the ticket cost. Are there any options for her? Is this a BBB issue or does she stick with a ticket she can't use? Thanks! Eric |
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I didn't know what the rules and regulations regarding charging
extremely high penalty fees were. Is it considered price gouging or something....There are numerous complaints against them at the BBB already. If they charged the ticket price in the penalty you aren't really making a change, you are basically buying a new ticket. Do you think its reasonble to charge a penalty that costs almost the price of the original ticket? |
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No!! But legally (and remember the law has absolutely nothing to do with
justice or 'fair play') they have met their contractual obligations to your friend in that they have provided the ticket for the originally nominated day. Your friend now wants something different! That's another different transaction - new implied contract. wrote in message oups.com... I didn't know what the rules and regulations regarding charging extremely high penalty fees were. Is it considered price gouging or something....There are numerous complaints against them at the BBB already. If they charged the ticket price in the penalty you aren't really making a change, you are basically buying a new ticket. Do you think its reasonble to charge a penalty that costs almost the price of the original ticket? |
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Hilary wrote:
My friend just bought a roundtrip ticket on Airfare for Novemmber to France and then an hour later had something unexpected come up that would prevent her from going that week but not the next. Airfare.com charges $350 to change an international flight which is just shy of the ticket cost. Are there any options for her? Is this a BBB issue or does she stick with a ticket she can't use? Is it all a change fee or is part of it a difference in fare? If it's all a change fee then she can ask very nicely if they will void the ticket for her. This only works same day, and is entirely up to them. If they allow her to do this they will charge her a fee for voiding the ticket (it costs them money to do so) but it should be cheaper than changing. I don't know if they'll agree to this, as it wasn't an error on their part, but it's worth asking. Hilary I went through the booking process. I selected a trip to CDG. On the page where you enter your name, address, and payment info after booking the flight, you will see (In RED), ************************************************** ************* By clicking the Proceed button below you verify your intent to purchase and that you adhere to the rules and regulations of the ticket. These tickets are NON-refundable. ************************************************** ***************** "rule and regulations" in the above statement contains a link to https://www.airfare.com/rules.htm It's not like the fees were hidden. They are clearly posted as $200 domestic and $350 international. What would the OP tell the BBB? Did they click the "proceed" button without reading the statement highlighted in red immediately above it? |
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