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NCL New Honolulu Customer Service Center!
I received this press release from Norwegian Cruise Line and thought
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800-719-9917 or 805-566-3905
NORWEGIAN CRUISE LINE INTRODUCES CUSTOMER SERVICE CENTER IN HONOLULU
FOR HAWAI`I CRUISE TRAVELERS
Local expert staff at Waikiki Beach Marriott Resort and Spa Enhance
cruise and Hawai`i experience
Miami June 30, 2004
In conjunction with the inaugural voyage of Pride of Aloha, Norwegian
Cruise Line (NCL) today announced the official opening of the NCL
Customer Service Center at the newly renovated Waikiki Beach Marriott
Resort and Spa in Honolulu. A full-service concierge service
exclusively available for NCL and NCL America guests, the service
center provides an array of offerings for NCL’s Hawai`i travelers
including pre-cruise check-in, land and shore excursion coordination,
advance spa and dining reservations and cabin upgrade requests.
“We want to do everything we can to ensure our guests’ Hawai`i
experience is the trip of a lifetime and that they return home with
fond memories of their time in paradise,” said Colin Murphy, NCL’s
vice president of land & air services. “Our team of local experts will
answer questions, recommend activities and restaurants, and share the
islands’ renowned ‘Aloha Spirit’ with travelers from the moment they
set foot in Hawai`i.”
NCL guests who purchase a land package at the Waikiki Beach Marriott
Resort and Spa will be able to check-in at the service center for
their cruise up to six days in advance of sailing. The service center
will coordinate expedited transit into the terminal upon arrival at
the pier and, once passengers pick up their stateroom card keys at a
dedicated key pick-up podium, they are able to immediately embark the
For NCL guests who purchase a land package at the Waikiki Beach
Marriott Resort and Spa or at another hotel in Honolulu, the customer
service center representatives are able to:
Accept reservations for the onboard Mandara Spa for anytime during the
Make dinner reservations at any onboard alternative restaurant (night
of embarkation only);
Accept guest requests for cabin upgrades. These upgrade requests will
be given priority consideration.
For all NCL Hawai`i cruise travelers, the customer service center
representatives are also able to:
Arrange a multitude of Honolulu land excursions ranging from the
traditional Pearl Harbor and Polynesian Cultural Center tours to
parasailing, surfing lessons and helicopter rides;
Pre-reserve shore excursions for any port on the itinerary;
Arrange for any onboard amenities.
Since the soft opening of the service center with the arrival of
Norwegian Wind in May, NCL has been surveying embarking guests. With
regard to travelers’ pre-cruise experiences, surveys revealed an
exceptional overall satisfaction rating indicating the delivery of
services truly exceeds guests’ expectations. Additionally, customer
testimonials have been unwaveringly positive.
For example, recent passengers Jean and David from Tallahassee,
Florida wrote, “The staff at the NCL Service Center went above and
beyond the call of duty to help us get our trip in order. We have been
cruising for more than 30 years, and have never witnessed finer
service. The caliber of these individuals is outstanding. It’s folks
like these who will keep us coming back to NCL.”
Following the July 4th christening of NCL America’s first US-flagged
vessel, the 77,104-ton, 2,002-passenger Pride of Aloha will begin her
regular seven-day, inter-island schedule. Her itinerary is unique in
that it features two overnight stays in Kaua`i and Maui while also
making full day calls in Kona and Hilo on the Big Island of Hawai`i.
Offering up to 96 hours in port, the ship will sail year-round each
Sunday from Honolulu.
Guests on either Norwegian Wind or NCL America’s Pride of Aloha are
welcome to take advantage of NCL’s Customer Service Center and the
expertise of its knowledgeable local representatives.
NCL offers pre- and post-cruise land packages at the Waikiki Beach
Marriott Resort and Spa and other fine Honolulu hotels for any length
of stay. Rates at the Marriott start at $99 per person for a one-night
package based on double occupancy. Package rates include room, tax,
porterage and one transfer between the hotel and pier.
For further information on NCL and NCL America, contact a travel
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